Use of your Personal Information

Frozen Fresh Limited uses your personal information to process product orders and delivers the products requested. It is possible that Frozen Fresh Limited may also use personal information to inform you of other products or services available from Frozen Fresh Limited.

Frozen Fresh Limited does not sell, rent or lease its customer lists to third parties.

We hire other companies to provide limited services on our behalf, such as shipping processed orders. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Frozen Fresh Limited may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Frozen Fresh Limited or the site; (b) protect and defend the rights or property of Frozen Fresh Limited, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Frozen Fresh Limited or the public.

Should you wish to cancel an order we ask that you notify us by 8am on the day you have nominated for dispatch. If you would like to query the charges to your card please phone us on 07 571 2989.

Control your Personal Information

Frozen Fresh Limited offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing onlineorders@frozenfresh.co.nz. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Frozen Fresh Limited by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Frozen Fresh Limited is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access; that are located in controlled facilities. We do not store credit card details. We use a third party payment gateway provider Worldline NZ (Formally Paymark NZ) to transact and process all our orders using credit or debit card.

Changes to this Statement

Frozen Fresh Limited will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Frozen Fresh Limited will use your personal information, Frozen Fresh Limited will prominently post such changes prior to implementing the change. Frozen Fresh Limited encourages you to periodically review this Statement to be informed of how Frozen Fresh Limited is protecting your information.

We are just a phone call away on 07 571 2989.